Return and Refund Policy

Refund and Return Policy

4.1 Cancellations

• Standard orders can be cancelled within 24 hours of placement.

• Customized or personalized orders cannot be cancelled once production has begun.

4.2 Returns & Replacements

Due to the delicate and handcrafted nature of our products, we do not offer returns or exchanges for a change of mind.

However, your satisfaction is our priority. We offer replacements or refunds only under the following circumstances:

1. Damaged in Transit: If the product arrives damaged.

2. Wrong Product Delivered: If you received an item completely different from what you ordered.

4.3 How to Claim a Refund/Replacement

To be eligible for a replacement or refund, you must follow these steps:

• You must film an unboxing video starting from opening the sealed courier package to inspecting the product. This acts as essential proof for our courier partners.

• Email us at sangeetakacholia@gmail.com within 48 hours of delivery with your order number, a brief description of the issue, and the unboxing video/photos.

• If approved, refund will be processed within 7-10 business days to the original payment method.
  

• Exchanges/Replacements will be delivered within 5-7 Working days.